Get help with BT usernames and passwords
If you've forgotten the username or password for a BT service, we can help. For security reasons, we’ll need to confirm it’s you making the request.
Here are some useful links to help you:
My BT
My BT gives you access to view your bill, monitor your usage and manage your extras such as BT Cloud, BT Wi-fi and more. To log in to My BT, you’ll need your BT ID (your username and password).
BT Email
BT Email addresses end in @btinternet.com, @btopenworld.com or @talk21.com.
If you're using BT Mail and you've forgotten your log in details, the primary account holder will need to reset it for you.
To maintain the security of your email account, we recommend that you change your password regularly.
BT Wi-fi
BT Hub
To make changes to your hub, you’ll need to log in to the Hub Manager with a password.
Where do I find the password for my BT Hub? >
How can I set up or change the admin password on my BT Hub? >
Security
It's important to keep your passwords safe and secure.
If you still can't log in, please get in touch.
I've forgotten my BT email password >
If you're using BT Mail and you've forgotten your log in details, the primary account holder will need to reset it for you.
To maintain the security of your email account, we recommend that you change your password regularly.