I rely on my service and need it repaired urgently

If you have a chronic long-term illness or disability, you might qualify for our Free Priority Fault Repair scheme. The scheme means that if a fault develops on your broadband or landline service, you'll get priority over standard faults and we'll deal with it as soon as we can, every day of the year, including Christmas Day.

To make sure that the service reaches the people who need it most, we’ve a rigid set of criteria and all applications must be countersigned by a doctor or hospital consultant. You'll also need an official doctor or hospital's stamp. You’ll find details in our Priority Fault Repair Scheme guide (PDF | 1.3 MB).

You can get an application form by calling:

0330 123 4150, free of charge, 24 hours a day.

Ask for the leaflet quoting document number "PHME 87180".

If you're eligible, you can also contact us to ask for the application form.

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