How to login to MyBT
Go to MyBT and enter your email address or username, then click Next to enter your password. You can use the forgot login details link or create an account if you do not have one already.
How to login to BT email
Go to BT email and enter your details, or use the forgot details link to get a reminder.
You can also access MyBT or your BT email account from the menu bar on the BT home page.
For security reasons we no longer permit switching between accounts. You'll need to login when you switch between My BT and BT email, even if the password and email address are the same.
How to fix login problems
Many customers find that resetting their password fixes their login problems.
It's possible that there's a temporary problem with the email service. You can check our service status pages or select the problem you're experiencing below for more information:
- For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. Leave it a bit and then try to log in again later.
- Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account. So when you change your password, it’s important you also update all of the devices you use to access your email account. You’ll generally find this in 'Settings' or 'Tools'.
- If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.
If we've suspended your email address for any reason, you'll see an error message that tells you what to do. Just follow the on-screen instructions.
If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. To get back up and running, and to maintain the security of your account, it's very important you follow all the instructions.
Before you can log in with your BT ID, you'll need to activate it. Once you’ve activated your BT ID, we suggest changing your password. If your email address isn't linked to your BT ID, you’ll be asked to do this
If you still can't log in, many customers find the BT community forum is a great way of getting help. It's easy to get answers to your questions.