Voyager Help

Quick Start

Broadband Internet Connection

The Quick Start page is where you enter the Broadband User Name and Password given by your Broadband service provider. You only need to do this once, the first time you connect. After you are connected, simply start your Internet browser and start surfing the Internet.

Before entering the User Name and Password, please check that your Voyager is ready to connect to Broadband.

Voyager is not ready to connect to Broadband

Status: Down

  • Check that your Voyager Router is correctly connected to the Broadband ADSL line and that microfilters are correctly installed. Instructions can be found in your Quick Start Guide or user guide
  • Check with your Broadband ADSL service provider that your ADSL line has been activated
  • If you are still having problems, read the troubleshooting in your Voyager user guide

Status: Handshaking

  • Check that your Voyager Router is correctly connected to the Broadband ADSL line and that microfilters are correctly installed. Instructions can be found in your Quick Start Guide or user guide
  • Remove any other previous Broadband ADSL modem/router that might still be connected to the line
  • Check with your Broadband ADSL service provider that your ADSL line has been activated
  • If you are still having problems, read the troubleshooting in your Voyager user guide

Status: Training

  • Your Voyager is in the process of establishing connection with the Broadband ADSL network. Please wait a few seconds for Broadband line to become ready
Voyager is ready to connect to Broadband

You are ready to connect to Broadband. Enter the Broadband User Name and Password and click Connect.

If connection fails:

  • Check your Broadband User Name and Password
  • Remove any other previous ADSL modem/router that might still be connected to the line
  • Check your Internet browser's settings. See instructions from your service provider
  • Check with your Broadband ADSL service provider that your ADSL line has been activated

Broadband Phone Service

Phone 1 or 2's status will show Active if you can make and receive phone calls over Broadband. Note that Phone 2 activation depends on the type of voice service you have subscribed to. Please check with your Service Provider if you think you should have access to a 2nd line but Phone 2 shows 'Not active'.

If your Voyager router is not yet setup or incorrect details have been entered, you will be prompted to enter your Phone number and Password for the voice service. These details should have been provided by your Service Provider when you subscribed to the service. If you have mislaid those details, please contact your Service Provider.

Please note that the password is case sensitive.

More details about the voice over Broadband service.

Back to Quick Start

Troubleshooting

Troubleshooting allows you to carry out diagnostic tests on your local Ethernet and Wireless networks and Internet connection. The tests results can be useful to identify any problem related to your ADSL connection or related to the configuration of your Voyager Router.

To start the test:

  • Select the Internet connection your want to test from the pull down list
  • Click Run diagnostic tests

Tests results :

  • Connection to your local network: If any of these test fails, then there is a hardware fault with your Voyager Router. Try resetting your Voyager Router from the Advanced | System | Reset & Restart menu. Make sure the option Reset to factory default settings is ticked. If the Wireless test shows 'DOWN' then you have disabled the wireless feature from the Advanced | Wireless screen.
     
  • Connection to your ADSL service provider:
    - ADSL Synchronisation: Failure indicates that your Voyager Router cannot synchronise with the ADSL network. Go back to the Quick Start page and click Help for more information. Also make sure you have followed installation instructions in the Quick Start Guide or User Guide provided with your Voyager Router. Any further tests are skipped if this test fails.
    - ATM tests: Indicates correct communication with the ADSL network.
     
  • Connection to Internet service provider:
    - PPP server connection: Test will fail if your Voyager Router cannot communicate with you Internet service provider. Check that the Broadband activation date provided by your ISP has passed and try again later.
    - Authentication with ISP: Test will fail if you have entered an incorrect Broadband User Name and/or Password on the Quick Start page or if you have not connected. Go back to the Quick Start page, enter the User Name and Password provided by your ISP, then click Connect. Also make sure that the Broadband activation date provided by your ISP has passed. Any further tests are skipped if this test fails.
    - IP address and ping tests: If any of these test fails, try again later or check with your ISP that they do not have temporary service closure

Back to Troubleshooting

Quick setup

Your Voyager Router is pre-configured to work with a Broadband service using PPPoA, VPI 0, VCI 38 and VC MUX encapsulation. These settings are specific to your Internet service provider and should be compatible with most broadband service. Some provider use different settings and the Quick Setup page allows you to easily change these settings.

You should not have to use quick setup if you are already connected to the Internet.

Before starting quick setup, please obtain the following information from your ISP:

  • VPI/VCI
  • Protocol: PPPoA or PPPoE
  • IP settings: Dynamic or Fixed. If fixed, then your ISP should also provide you an IP address
  • NAT: Disabled or Enabled
  • PPP User Name and Password (also known as Broadband User Name and Password)

When you have this information, you can proceed using Quick Setup:

  • Enter the information from your ISP and click Next> on every screen.
  • Note that LAN side settings are generally not the remit of your service provider and are up to you. If unsure, please use the default settings.
  • Click Finish on the last screen. Your Voyager Router will reboot. Please wait for 2 minutes and restart your computer.

Back to Quick Setup

IP Filter

IP Filtering restricts access to your network to and from the Internet. You may specify the IP addresses, ports and protocols that are allowed access. If your Broadband service supports NAT (Network Address Translation), then your computers are 'hidden' behind the Voyager Router and your network is therefore already protected from most common Internet attacks. In this case, rather than setting up an IP FIlter, a good quality software anti-virus and Internet security software is recommended to complement the in-built NAT Firewall.

IP Filtering is really useful however for Internet services without NAT where computers on the network are directly visible from the Internet and are given public IP addresses.

A secondary use of IP Filtering is to restrict access to the Internet from any or all of the computers on your network. In this way you can stop certain applications running on computers on your network from accessing the Internet or certain computers accessing particular Internet addresses.

Back to IP Filter

DMZ Host

A DMZ (DeMilitarized Zone) host is a computer on your network that can be accessed from the Internet regardless of NAT, port forwarding and IP filter settings. A DMZ is often used to host Web servers, FTP servers etc that need to be accessible from the Internet.

Setting up a DMZ has implications for the security of your network. Only set-up a DMZ if you understand the consequences.

Port forwarding settings will override your DMZ setting.

To setup a DMZ Host:

  • Select Forwarded to the DMZ Host
  • Enter the IP address of the computer you wish to place in the DMZ
  • Click Apply

Back to DMZ Host

Port Forwarding

If you wish to run a server on your local network that can be accessed from the Internet you will need to set up port forwarding to tell the Voyager Router on which computer the server is held. When port forwarding is enabled, your Voyager Router will route all inbound traffic on a particular port to the chosen computer on your network.

Back to Port Forwarding

Dynamic DNS

Dynamic DNS allows computers on the Internet to access servers on your network using a domain name rather than an IP address. This is particularly useful if you are allocated a dynamic IP address by your ISP. Dynamic IP addresses can change every time you log on to your service provider, making it difficult for Internet users to find your servers. A dynamic DNS service provides a permanent domain name for your users even when your IP address has changed.

You must subscribe to a dynamic DNS service to use this feature. dyndns.org and tzo.com are the two services currently supported.

Back to Dynamic DNS

Quality of Service

Quality of Service (QoS), enables a user to prioritise the order of outgoing data to the internet. The QoS mechanism is a way to filter LAN IP packets into one of three queues. The three queues are set as high, medium and low and you can use QoS rules to classify and prioritise data packets being sent out either from a specified PC, to a specified IP address or according to the type of data being transmitted.

The Voyager router transmits from the queues' memory buffer for each session strictly in order: - high first, then when high is empty, transmit from medium; then when high and medium are empty, transmit from low.

There is also the option to change the Type of Service (ToS), byte within the IP packet. Both the IP precedence and the IP Type of Service values may be changed.

Bridged QoS allows the user to give IP priority and precedence to Ethernet datagrams that have been given a 802.1p priority.

Warning - QoS settings should be considered carefully, otherwise there will be no benefit ie giving everybody a high priority is self cancelling. There is no protection against a user maximising his own bandwidth or cutting off someone else completely.

Back to Quality of Service

Upgrade

Your Voyager can be upgraded to the latest firmware revision using this option.

Remote server upgrade (Recommended):

  • Click the Upgrade button.
  • Your Voyager will connect to the remote server to find any available firmware.
  • If a list of firmware is displayed, select the firmware as instructed by your helpdesk or read the comments, then click the Upgrade button again to start the upgrade.
  • If no firmware is available to download, click Back to return to the main screen.

When the upgrade has started, please wait for the screen to refresh to the Quick Start page. Please be patient as this may take several minutes.

WARNING: DO NOT switch off your Voyager during software upgrade. This may damage the unit.

Local PC upgrade (Advanced):

From time to time, it might be necessary for your service provider to publish upgrades that cannot be performed using Remote Server method above.

  • Follow instructions from your helpdesk for downloading the firmware file to your local computer.
    Important: do not modify the name of the file when saving it to your computer.
  • Select Local PC from the menu on the top of the Upgrade page
  • Click Browse... and open the firmware file you downloaded previously.
  • Click the Upgrade button.

When the upgrade has started, please wait for the screen to refresh to the Quick Start page. Please be patient as this may take several minutes.

WARNING: DO NOT switch off your Voyager during software upgrade. This may damage the unit.

Back to Upgrade

Backup & Restore Configuration

You can save the current configuration of your Voyager Router to a file on your computer. This is highly recommended before you change any configuration settings on the Voyager Router or before you upgrade your firmware.

To save your settings on your computer:

  • Click the Backup button on the Backup Configuration Screen.
  • A File Download window will open.
  • Choose the Save option and select a suitable location and filename to save your backup file to.
  • Press Save

To restore your settings:

  • Click Browse... and browse to the location of your backup file
  • Click Restore
Back to Backup & Restore

Discover your voice over Broadband service

Making and receiving calls

  • Lift the handset on your Broadband phone i.e. the telephone you have plugged into your Voyager router
  • You should hear a high pitch dial tone which means your voice service is setup correctly
  • Dial out as usual but please remember you will need to use the full number including local access code

Home Phone Line access feature

When the Phone Line cord is connected between your Voyager router and your Home phone socket:

  1. Calls to your standard home number will ring on your Broadband telephone
  2. You can make emergency calls from your Broadband phone in case of a power cut or Broadband failure (see Emergency calls below)
  3. If you need to dial-out on your home phone line instead of your Broadband line, dial 5. You will notice a low pitch dial tone which signals the change to your home phone line.

This feature is useful if you wish to carry-on receiving calls on your Broadband phone from people dialling your standard home phone number.

If you wish to use your Broadband Phone Service as two completely separate lines, then unplug the Phone Line cord from your phone line. Important: In this case you will not be able to make calls on your Broadband phone during a power cut.

Call quality

Call quality using for voice over Broadband calls should be better than on a mobile phone. But it can be affected by general congestion on the Internet or by heavy loads on your Broadband line (e.g. if someone is playing games online).

For this reason we cannot guarantee call quality.

Emergency calls

In case of an emergency, your Broadband service will not work if there is a power cut or broadband failure. In these events, your Broadband phone will automatically connect to your standard home phone line. (You must have connected the Phone Line cord to your Voyager router and phone socket). Separate to your voice over Broadband setup, we strongly recommend that you keep a standard phone on a standard line and advise anyone in your house to use this phone, rather than your Broadband phone in the event of an emergency.