Quick Start
Broadband Internet Connection
The Quick Start page is where you enter the Broadband User Name and Password
given by your Broadband service provider. You only need to do this once, the
first time you connect. After you are connected, simply start your Internet
browser and start surfing the Internet.
Before entering the User Name and Password, please check that your Voyager
is ready to connect to Broadband.
Voyager
is not ready to connect to Broadband
Status: Down
- Check that your Voyager Router is correctly connected to the
Broadband ADSL line and
that microfilters are correctly installed. Instructions can be found in
your Quick Start Guide or user guide
- Check with your Broadband ADSL service provider that your ADSL line has been
activated
- If you are still having problems, read the troubleshooting in your
Voyager user guide
Status: Handshaking
- Check that your Voyager Router is correctly connected to the
Broadband ADSL line and
that microfilters are correctly installed. Instructions can be found in
your Quick Start Guide or user guide
- Remove any other previous Broadband ADSL modem/router that might still be connected
to the line
- Check with your Broadband ADSL service provider that your ADSL line has been
activated
- If you are still having problems, read the troubleshooting in your
Voyager user guide
Status: Training
- Your Voyager is in the process of establishing connection with
the Broadband ADSL network. Please wait a few seconds for Broadband line to become
ready
Voyager
is ready to connect to Broadband
You are ready to connect to Broadband.
Enter the Broadband User Name and Password and click Connect.
If connection fails:
- Check your Broadband User Name and Password
- Remove any other previous ADSL modem/router that might still be connected
to the line
- Check your Internet browser's settings. See instructions from your
service provider
- Check with your Broadband ADSL service provider that your ADSL line has been
activated
Broadband Phone Service
Phone 1 or 2's status will show Active if you can make and receive
phone calls over Broadband. Note that Phone 2 activation depends on the type of
voice service you have subscribed to. Please check with your Service Provider if
you think you should have access to a 2nd line but Phone 2 shows 'Not active'.
If your Voyager router is not yet setup or incorrect details have been
entered, you will be
prompted to enter your Phone number and Password for the voice service. These details
should have been provided by your Service Provider when you subscribed to the
service. If you have mislaid those details, please contact your Service
Provider.
Please note that the password is case sensitive.
More details about the voice over Broadband service.
Back to Quick Start
Troubleshooting
Troubleshooting allows you to carry out
diagnostic tests on your local Ethernet and Wireless networks and
Internet connection. The tests results can be useful
to identify any problem related to your ADSL connection or
related to the configuration of your Voyager Router.
To start the test:
- Select the Internet connection your want to test from the pull down list
- Click Run diagnostic tests
Tests results :
- Connection to your local network: If any of these test fails, then
there is a hardware fault with your Voyager Router. Try resetting your Voyager
Router from the Advanced | System |
Reset & Restart menu. Make sure the option Reset to factory default
settings is ticked. If the Wireless test shows 'DOWN' then you have
disabled the wireless feature from the Advanced | Wireless screen.
- Connection to your ADSL service provider:
- ADSL Synchronisation: Failure indicates that your Voyager Router cannot
synchronise with the ADSL network. Go back to the Quick Start page and click
Help for more information. Also make sure you have followed installation
instructions in the Quick Start Guide or User Guide provided with your Voyager
Router. Any further tests are skipped if this test fails.
- ATM tests: Indicates correct communication with the ADSL network.
- Connection to Internet service provider:
- PPP server connection: Test will fail if your Voyager Router cannot
communicate with you Internet service provider. Check that the Broadband
activation date provided by your ISP has passed and try again later.
- Authentication with ISP: Test will fail if you have entered an incorrect
Broadband User Name and/or Password on the Quick Start page or if you have not
connected. Go back to the Quick Start page, enter the User Name and Password
provided by your ISP, then click Connect. Also make sure that the Broadband
activation date provided by your ISP has passed. Any further tests are skipped
if this test fails.
- IP address and ping tests: If any of these test fails, try again later or
check with your ISP that they do not have temporary service closure
Back to Troubleshooting
Quick setup
Your Voyager Router is pre-configured to work with a Broadband service using PPPoA, VPI 0, VCI 38
and VC MUX encapsulation. These settings are specific to your Internet service provider and should
be compatible with most broadband service. Some provider use different settings and the Quick Setup
page allows you to easily change these settings.
You should not have to use quick setup if you are already connected to the
Internet.
Before starting quick setup, please obtain the following information from
your ISP:
- VPI/VCI
- Protocol: PPPoA or PPPoE
- IP settings: Dynamic or Fixed. If fixed, then your ISP should also provide
you an IP address
- NAT: Disabled or Enabled
- PPP User Name and Password (also known as Broadband User Name and
Password)
When you have this information, you can proceed using Quick Setup:
- Enter the information from your ISP and click Next> on every
screen.
- Note that LAN side settings are generally not the remit of your service
provider and are up to you. If unsure, please use the default settings.
- Click Finish on the last screen. Your Voyager Router will reboot.
Please wait for 2 minutes and restart your computer.
Back to Quick Setup
IP Filter
IP Filtering restricts access to your
network to and from the Internet. You may specify the IP addresses,
ports and protocols that are allowed access. If your Broadband service supports
NAT (Network Address Translation), then your computers are 'hidden' behind the
Voyager Router and your network is therefore already protected from most common
Internet attacks. In this case, rather than setting up an IP FIlter, a good
quality software anti-virus and Internet security software is recommended to
complement the in-built NAT Firewall.
IP Filtering is really useful however for Internet services without NAT where
computers on the network are directly visible from the Internet and are given public
IP addresses.
A secondary use of IP Filtering is to restrict access to the Internet from
any or all of the computers on your network. In this way you can stop certain
applications running on computers on your network from accessing the Internet or
certain computers accessing particular Internet addresses.
Back to IP Filter
DMZ Host
A DMZ (DeMilitarized Zone) host is a
computer on your network that can be accessed from the Internet
regardless of NAT, port forwarding and IP filter settings. A DMZ is
often used to host Web servers, FTP servers etc that need to be
accessible from the Internet.
Setting up a DMZ has implications for the
security of your network. Only set-up a DMZ if you understand the
consequences.
Port forwarding settings will override
your DMZ setting.
To setup a DMZ Host:
- Select Forwarded to the DMZ Host
- Enter the IP address of the computer you wish to place in the DMZ
- Click Apply
Back to DMZ Host
Port Forwarding
If you wish to run a server on your local
network that can be accessed from the Internet you will need to
set up port forwarding to tell the Voyager Router on which computer the
server is held. When port forwarding is enabled, your Voyager Router will route all
inbound traffic on a particular port to the chosen
computer on your network.
Back to Port Forwarding
Dynamic DNS
Dynamic DNS allows computers on the Internet
to access servers on your network using a domain name rather than
an IP address. This is particularly useful if you are allocated a
dynamic IP address by your ISP. Dynamic IP addresses can change
every time you log on to your service provider, making it
difficult for Internet users to find your servers. A dynamic DNS
service provides a permanent domain name for your users even when
your IP address has changed.
You must subscribe to a dynamic DNS service
to use this feature. dyndns.org and tzo.com are the two services currently
supported.
Back to Dynamic DNS
Quality of Service
Quality of Service (QoS), enables a user to prioritise the order of outgoing data to the internet.
The QoS mechanism is a way to filter LAN IP packets into one of three queues. The three queues are set as
high, medium and low and you can use QoS rules to classify and prioritise data packets being sent out either
from a specified PC, to a specified IP address or according to the type of data being transmitted.
The Voyager router transmits from the queues' memory buffer for each session strictly in order: - high
first, then when high is empty, transmit from medium; then when high and medium are empty, transmit from low.
There is also the option to change the Type of Service (ToS), byte within the IP packet. Both the
IP precedence and the IP Type of Service values may be changed.
Bridged QoS allows the user to give IP priority and precedence to Ethernet datagrams that have been given a
802.1p priority.
Warning - QoS settings should be considered carefully, otherwise
there will be no benefit ie giving everybody a high priority is self cancelling. There is no protection
against a user maximising his own bandwidth or cutting off someone else completely.
Back to Quality of Service
Upgrade
Your Voyager can be upgraded to
the latest firmware revision using this option.
Remote server upgrade (Recommended):
- Click the Upgrade button.
- Your Voyager will connect to the remote server to find any available firmware.
- If a list of firmware is displayed, select the firmware as instructed by your helpdesk or read the comments,
then click the Upgrade button again to start the upgrade.
- If no firmware is available to download, click Back to return to the main screen.
When the upgrade has started, please wait for the screen to refresh to the Quick Start page.
Please be patient as this may take several minutes.
WARNING: DO NOT switch off your Voyager during software upgrade. This may damage the unit.
Local PC upgrade (Advanced):
From time to time, it might be necessary for your service provider to publish upgrades that cannot be performed using
Remote Server method above.
- Follow instructions from your helpdesk for downloading the firmware file to your local computer.
Important: do not modify the name of the file when saving it to your computer.
- Select Local PC from the menu on the top of the Upgrade page
- Click Browse... and open the firmware file you downloaded previously.
- Click the Upgrade button.
When the upgrade has started, please wait for the screen to refresh to the Quick Start page.
Please be patient as this may take several minutes.
WARNING: DO NOT switch off your Voyager during software upgrade. This may damage the unit.
Back to Upgrade
Backup & Restore Configuration
You can save the current configuration
of your Voyager Router to a file on your computer. This is highly recommended before
you change any configuration settings on the Voyager Router or
before you upgrade your firmware.
To save your settings on your computer:
- Click the Backup button on the Backup Configuration
Screen.
- A File Download window will open.
- Choose the Save option and select a suitable location and
filename to save your backup file to.
- Press Save
To restore your settings:
- Click Browse... and browse to the location of
your backup file
- Click Restore
Back to Backup & Restore
Discover your voice over Broadband service
Making and receiving calls
- Lift the handset on your Broadband phone i.e. the telephone you have
plugged into your Voyager router
- You should hear a high pitch dial tone which means your voice
service is setup correctly
- Dial out as usual but please remember you will need to use the full
number including local access code
Home Phone Line access feature
When the Phone Line cord is
connected between your Voyager router and your Home phone socket:
- Calls to your standard home number will ring on your Broadband
telephone
- You can make emergency calls from your Broadband phone in case of
a power cut or Broadband failure (see Emergency calls below)
- If you need to dial-out on your home phone line instead of your
Broadband line, dial 5. You will notice a low pitch dial tone which signals the
change to your home phone line.
This feature is useful if you wish to carry-on
receiving calls on your Broadband phone from people dialling your standard home
phone number.
If you wish to use your
Broadband Phone Service as two completely separate lines, then unplug the Phone
Line cord from your phone line. Important: In this case you will not be able to
make calls on your Broadband phone during a power cut.
Call quality
Call quality using for voice over Broadband calls should
be better than on a mobile phone. But it can be affected by general congestion
on the Internet or by heavy loads on your Broadband line (e.g. if someone is
playing games online).
For this reason we cannot guarantee call quality.
Emergency calls
In case of an emergency, your Broadband service will not work if there
is a power cut or broadband failure. In these events, your Broadband phone will
automatically connect to your standard home phone line. (You must have connected
the Phone Line cord to your Voyager router and phone socket). Separate to your
voice over Broadband setup, we strongly recommend that you keep a standard
phone on a standard line and advise anyone in your house to use this phone,
rather than your Broadband phone in the event of an emergency.
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