Help

ADSL line is not ready

Status: Down

  • Check that your Voyager Modem is correctly connected to the ADSL line and that microfilters are correctly installed. Instructions can be found in your Quick Start Guide or user guide
  • Check with your ADSL service provider that your ADSL line has been activated
  • If you are still having problems, read the troubleshooting in your Voyager user guide

Status: Handshaking

  • Check that your Voyager Modem is correctly connected to the ADSL line and that microfilters are correctly installed. Instructions can be found in your Quick Start Guide or user guide
  • Remove any other previous ADSL modem that might still be connected to the line
  • Check with your ADSL service provider that your ADSL line has been activated
  • If you are still having problems, read the troubleshooting in your Voyager user guide

Status: Training

  • Your Voyager is in the process of establishing connection with the ADSL network. Please wait a few seconds for ADSL line to become ready
ADSL line is ready

You are ready to connect to the Internet.
Enter the ADSL user name and password and click Connect.
If connection fails:

  • Check your ADSL user name and password
  • Remove any other previous ADSL modem that might still be connected to the line
  • Check your Internet browser's settings. See instructions from your service provider
  • Check with your ADSL service provider that your ADSL line has been activated