Quick Start
The Quick Start page is where you enter the Broadband User Name and Password
given by your Broadband service provider. You only need to do this once, the
first time you connect. After you are connected, simply start your Internet
browser and start surfing the Internet.
Before entering the User Name and Password, please check that your Voyager
is ready to connect to Broadband.
Voyager
is not ready to connect to Broadband
Status: Down
- Check that your Voyager Router is correctly connected to the
Broadband ADSL line and
that microfilters are correctly installed. Instructions can be found in
your Quick Start Guide or user guide
- Check with your Broadband ADSL service provider that your ADSL line has been
activated
- If you are still having problems, read the troubleshooting in your
Voyager user guide
Status: Handshaking
- Check that your Voyager Router is correctly connected to the
Broadband ADSL line and
that microfilters are correctly installed. Instructions can be found in
your Quick Start Guide or user guide
- Remove any other previous Broadband ADSL modem/router that might still be connected
to the line
- Check with your Broadband ADSL service provider that your ADSL line has been
activated
- If you are still having problems, read the troubleshooting in your
Voyager user guide
Status: Training
- Your Voyager is in the process of establishing connection with
the Broadband ADSL network. Please wait a few seconds for Broadband line to become
ready
Voyager
is ready to connect to Broadband
You are ready to connect to Broadband.
Enter the Broadband User Name and Password and click Connect.
If connection fails:
- Check your Broadband User Name and Password
- Remove any other previous ADSL modem/router that might still be connected
to the line
- Check your Internet browser's settings. See instructions from your
service provider
- Check with your Broadband ADSL service provider that your ADSL line has been
activated
Back to Quick Start
Troubleshooting
Troubleshooting allows you to carry out
diagnostic tests on your local Ethernet and Wireless networks and
Internet connection. The tests results can be useful
to identify any problem related to your ADSL connection or
related to the configuration of your Voyager Router.
To start the test:
- Select the Internet connection your want to test from the pull down list
- Click Run diagnostic tests
Tests results :
- Connection to your local network: If any of these test fails, then
there is a hardware fault with your Voyager Router. Try resetting your Voyager
Router from the Advanced | System |
Reset & Restart menu. Make sure the option Reset to factory default
settings is ticked. If the Wireless test shows 'DOWN' then you have
disabled the wireless feature from the Advanced | Wireless screen.
- Connection to your ADSL service provider:
- ADSL Synchronisation: Failure indicates that your Voyager Router cannot
synchronise with the ADSL network. Go back to the Quick Start page and click
Help for more information. Also make sure you have followed installation
instructions in the Quick Start Guide or User Guide provided with your Voyager
Router. Any further tests are skipped if this test fails.
- ATM tests: Indicates correct communication with the ADSL network. Some
networks will fail either one of the F4 or F5 tests, and this is not a
problem.
- Connection to Internet service provider:
- PPP server connection: Test will fail if your Voyager Router cannot
communicate with you Internet service provider. Check that the Broadband
activation date provided by your ISP has passed and try again later.
- Authentication with ISP: Test will fail if you have entered an incorrect
Broadband User Name and/or Password on the Quick Start page or if you have not
connected. Go back to the Quick Start page, enter the User Name and Password
provided by your ISP, then click Connect. Also make sure that the Broadband
activation date provided by your ISP has passed. Any further tests are skipped
if this test fails.
- IP address and ping tests: If any of these test fails, try again later or
check with your ISP that they do not have temporary service closure
Back to Troubleshooting
Quick setup
Your Voyager Router is pre-configured to work with a Broadband service
using PPPoA, VPI 0, VCI 38 and VC MUX encapsulation. These settings are specific
to your Internet service provider and should be compatible with most broadband
service. Some providers use different settings and the Quick Setup page allows
you to easily change these settings.
You should not have to use quick setup if you are already connected to the
Internet.
Before starting quick setup, please obtain the following information from
your ISP:
- VPI/VCI
- Protocol: PPPoA or PPPoE
- IP settings: Dynamic or Fixed. If fixed, then your ISP should also provide
you an IP address
- NAT: Disabled or Enabled
- PPP User Name and Password (also known as Broadband User Name and
Password)
When you have this information, you can proceed using Quick Setup:
- Enter the information from your ISP and click Next> on every
screen.
- Note that LAN side settings are generally not the remit of your service
provider and are up to you. If unsure, please use the default settings.
- Click Finish on the last screen. Your Voyager Router will reboot.
Please wait for 2 minutes and restart your computer.
Back to Quick Setup
IP Filter
IP Filtering restricts access to your
network from the Internet. You may specify the IP addresses,
ports and protocols that are allowed access. If your Broadband service supports
NAT (Network Address Translation), then your computers are 'hidden' behind the
Voyager Router and your network is therefore already protected from most common
Internet attacks. In this case, rather than setting up an IP FIlter, a good
quality software anti-virus and Internet security software is recommended to
complement the NAT Firewall.
IP Filtering is really useful however for Internet services without NAT where
computers on the network are directly visible from the Internet.
A secondary use of IP Filtering is to restrict access to the Internet from
any or all of the computers on your network. In this way you can stop certain
applications running on computers on your network from accessing the Internet or
certain computers accessing particular Internet addresses.
Back to IP Filter
DMZ Host
A DMZ (DeMilitarized Zone) host is a
computer on your network that can be accessed from the Internet
regardless of NAT, port forwarding and IP filter settings. A DMZ is
often used to host Web servers, FTP servers etc that need to be
accessible from the Internet.
Setting up a DMZ has implications for the
security of your network. Only set-up a DMZ if you understand the
consequences.
Port forwarding settings will override
your DMZ setting.
To setup a DMZ Host:
- Select Forwarded to the DMZ Host
- Enter the IP address of the computer you wish to place in the DMZ
- Click Apply
Back to DMZ Host
Port Forwarding
If you wish to run a server on your local
network that can be accessed from the Internet you will need to
set up port forwarding to tell the Voyager Router on which computer the
server is held. When port forwarding is enabled, your Voyager Router will route all
inbound traffic on a particular port to the chosen
computer on your network.
Back to Port Forwarding
Dynamic DNS
Dynamic DNS allows computers on the Internet
to access servers on your network using a domain name rather than
an IP address. This is particularly useful if you are allocated a
dynamic IP address by your ISP. Dynamic IP addresses can change
every time you log on to your service provider, making it
difficult for Internet users to find your servers. A dynamic DNS
service provides a permanent domain name for your users even when
your IP address has changed.
You must subscribe to a dynamic DNS service
to use this feature. dyndns.org and tzo.com are the two services currently
supported.
Back to Dynamic DNS
Upgrade
Your Voyager Router can be upgraded to
the latest firmware revision using this option. BT will
periodically publish upgrades via the Voyager support pages at
http://www.bt.com/voyager
- Make a note of the current firmware version from the
upgrade page.
- Go to the
www.bt.com/voyager web site and download the firmware upgrade file to a
suitable directory on your computer.
Important: do not modify the name of the file when saving it to your
computer.
- From the Upgrade page, click Browse... and open the file you
downloaded from the Voyager web site.
- Click the Upgrade button.
After a short time (depending on the
speed of your computer this may take several minutes) the upgrade page
will refresh and you will see that the firmware version matches
that of the upgrade file.
WARNING: DO NOT switch off your
Voyager during firmware upgrades. This may damage the unit.
Back to Upgrade
Backup & Restore Configuration
You can save the current configuration
of your Voyager Router to a file on your computer. This is highly recommended before
you change any configuration settings on the Voyager Router or
before you upgrade your firmware.
To save your settings on your computer:
- Click the Backup button on the Backup Configuration
Screen.
- A File Download window will open.
- Choose the Save option and select a suitable location and
filename to save your backup file to.
- Press Save
To restore your settings:
- Click Browse... and browse to the location of
your backup file
- Click Restore
Back to Backup & Restore
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